Frequently Asked Questions
Overall Program Questions
What is Best Choice?
Best Choice is a computer program covering stocks, mutual funds and options. It maintains a historical database of both price and earnings of over 8000 US. Stocks. All the data resides on the users hard drive, so Best Choice can be used even if the Internet is down. If a user is interested in Canadian stocks or Mutual Funds, there are over 3,000 Canadian stocks and 17,000 Mutual Funds available. Best Choice is an end of day software program with a search wizard to find the types of stocks or mutual funds that a long or short term user is looking for. It also has an accounting package to maintain records of your trades.
Best Choice has 3 distinct concepts (see the three tours on our website): (1) A "short-term" swing trading program designed to tell the trader where to buy, sell and place protective stops on trades. Normally, most trades last between a day and a few weeks. The average trade lasts 4-5 days and the wizard helps selectively pick stocks good for swing trading. (see short-term) (2) A "long-term" oriented investing program that utilizes price and earnings growth rates. It is designed to identify good growth stocks with earnings that support a continued growth. (see long-term) Both 1 and 2 are included in the basic Best Choice package. (3) An option package that works in conjunction with the long-term screen. It is designed to help an options trader select stock options that have a high probability of success based upon the growth characteristics of the stock.
How can I back test Best Choice trades?
Best choice shows each and every trade on every stock. There is nothing to hide. You have entrance and exit conditions for a trade. We have identified the characteristics of a stock that make it a great trading stock. Once you understand this, it is just a matter of finding the stocks and trading them.
Most stocks continue to perform the way they have in the past. There is no guarantee that past performance will generate future profits. The stock market involves handling risk. As long as you are short when the market falls and long when the market goes up, you will make money. You are on the winning side of the move. The important concept is to maximize your profits and minimize your losses.
What are the computer system requirements?
Most any modern computer will work. Best Choice will operate on any Pentium computer with Windows 98 or a later operating system. It will also work on a MAC computer with Virtual PC to emulate a windows system.
The stock database will require 1 gigabyte of space on your hard drive. If you need mutual fund data, it will require a second gigabyte of space. Some older machines do not have adequate space on their hard drive and it is never good to approach filling a hard drive.
We also recommend at least a 17" monitor to view the charts easier.
If you are thinking of getting a new computer, we would recommend the following. The new computer should have at least: 1. A 1-gig processor 2. 128 ram for memory (you may opt for 256 or 512 for better performance) 3. 40 gig hard drive 4. A cdrom drive 5. A 56k modem and preferably a high-speed service (cable or DSL) 6. A monitor and optional printer
What is the demo copy of Best Choice and how do I get it?
The demo is a copy of Best Choice with certain features blocked. In the demo, you can view the short-term and long-term charts of a handful of stocks (see the distinction below). You can move forward or backward in time and see how the short-term trades progress. You can also see how the rating system identified the stocks as Excellent, Good, Marginal, or Poor trading stocks.
In the long-term portion, you can see how some stocks have good earnings growth and have appreciated in time, while other stocks have declining earnings and have had their prices decline. Best Choice is unique in that it shows you price and earnings on the same chart with the same scale. Features that are unavailable are the wizard, the price updating capability, the accounting package and the options package.
You can get a copy of the demo either from a Best Choice disk or you can click here.
Is there a demo for the options portion?
No, there is not yet a demo yet for the options. There is, however, a tour of the Options segment available at our website. To get there, go to our website www.bestchoicesoftware.com and click "Take the New Tour". Next, click " Part 3 Options" Tour. This will explain our unique options concepts. We extrapolate the price and earnings growth rates to show predictions of price movement patterns in the future. We then show where the current options prices are at expiration and the divergence between the two represents outstanding option appreciation.
Does it help you with decisions concerning stock options or just stocks?
For example, put and call strategies? Yes. If you trade options, you have bullish and bearish strategies available - just like stocks. You have to have your logic established for decision-making. In our option program, we use the wizard to find stocks where opportunity presents itself. It helps to guide us on bullish, bearish or neutral strategies and which stocks afford us the "best choice".
Is there an upgrade or subscription fee?
Does Best Choice come with regular updates (included in cost?) In other words, after making the investment, will it become obsolete when/if you make a newer version. No, there is no upgrade fee. All upgrades to the program are sent to our website and are immediately available for download, at no cost.
Do I need a data feed to use this software?
Yes, you need END-OF-DAY data to keep your program current. You have 2 choices. National Data Service available through Best Choice Software or Dial Data.
National Data Service is available through Best Choice Software at 6pm EST. You may choose either a pre-paid annual plan for $475 or a 6 month pre-paid plan for $250. Downloading nightly data takes a few minutes a day with a high-speed modem. For a 56k phone modem, it normally takes less than 10 minutes. Downloading is done in the evening after the markets have closed. US Stock data only.
If you need Mutual Fund or Canadian data, your 2nd source of data is from Dial Data. Their charge for data is $50 on a monthly basis (no contract), Plan C, and there is an additional charge for mutual funds data. You must have a data account opened before we can license the program.
The National Data Service offers several advantages over Dial Data: 1) save $60 per year, 2) the data is available at 6pm EST rather than 9pm from Dial Data, 3) if you are licensed for Options, the Options data can be viewed live throughout the day (20 minute delay) which is a real advantage over end-of-day.
Could your software help me in my Mutual funds?
Yes. The program is capable of viewing, sorting and searching all 17,000+ Mutual Funds. This is an add-on segment. This increases the size of the database and daily download. There is an additional charge for the add-on and for the daily data download from Dial Data. At this time, Mutual Funds data is not available from the National Data Service. If you want to view Mutual Funds in Best Choice, your data provider must be Dial Data.
What does it mean to license Best Choice?
When someone subscribes to the Best Choice software (call 1-941-747-5858 for information), the program will be licensed on your computer. First, a Best Choice data feed account is to be set up with Dial Data (1-800-275-5544) to supply your daily data needs. Be sure to tell them that you are a Best Choice user. Next, we will license your computer from within the demo when you call our office at 941-747-5858.
You must be at your computer with the demo copy opened before you call the Best Choice office. Have your Dial Data information ready. This will open you computer to the available features. Next, a complete history of 10 years worth of data will be put on your hard drive. This is handy because with the data on your computer and using a laptop, you don't need to be connected to the Internet and you don't even need power to run Best Choice. Once the data history is loaded, then by having your Dial Data account open, you will be ready to update your computer.
If I have a removable drive or replace my hard drive, will this affect the operation or license of Best Choice?
Yes. Any internal hardware changes will cause the program to not recognize the computer and the software will not run. If you have a removable hard drive and you remove it and replace it with some other device, it will change the fingerprint of your machine and the security will not allow Best Choice to open. Once you replace it, it will then recognize the computer as long as no other changes have been made. This is not a recommended procedure. If you replace your computer or hard drive, just call us at 941-747-5858 ahead of time and we will take the license off one machine and replace it on the new machine.
Is there any guarantee with the software (e.g. return in 10 days if I don't like it??)
We recommend downloading the free demo first. If you are unsure about purchasing the program, try renting the program first. Records show that 93% of the people who have ever rented Best Choice and used it have gone on to purchase it. Basically, this tells us that most people like the product and want to use in the future. The program requires licensing and once licensed, we cannot recover our product. It will continue to run forever. As a result, we cannot offer a refund.
How do I update my copy of Best Choice?
We are always working to improve Best Choice and periodically (usually at least once a month) we update the software. All owners and renters are entitled to the updates. To update your computer, open Best Choice and click on the Help item in the upper menus. Select Utilities and then the Download tab. To the left on the Downloads tab, there is a blank dropdown list. Click the down arrow and select the item "2. Program Executable". Then click the "Download from the Internet" button. You must be online. You will be asked if you want to over write the existing program. Click yes. This may take up to 20 minutes to download on a 56k modem. Close and reopen the program for the improvements to be enabled.
Is there a written or downloadable user's manual so I can become more familiar with the software?
Most computer programs today do not include a written manual. Instead, they have an online manual with contact sensitive hyperlink screens. For example, every screen in Best Choice has a help screen associated with it. All you have to do is press on the F1 key located on the top left of your keyboard. This will connect you to our website help for that particular screen. User manuals are an additional cost to produce. They immediately become outdated as we add new things to Best Choice. We can update our help screens and everybody gets the new update. If you want, you can print any part or all of the help screens. If you find the help screen missing some important points, email our office at sunny@bestchoicesoftware.com.
What is a splash screen?
A splash screen is the small window that appears when the program first opens. It is a screen welcoming you to Best Choice and checking whether your computer is licensed or not to run Best Choice. If your computer is licensed, the program will open to the last viewed chart. If it is not licensed, it will open as a demo and default to a demo stock. You can click on it at any time to close it. If you do not see a chart appear behind it, usually it's because Best Choice is already open and you are accidentally trying to open a second copy.
What is the difference between short-term and long-term trading/investing?
A swing trader is normally looking for highly volatile stocks. This type of trader wants to ride the up and down movement of a stock like a roller coaster. The greater the movement, the more the potential profit. A trader wants to be long on the up move and short on the down move. The move may last a day up to a few weeks before it reverses. This we consider short-term trading.
An investor is normally looking for less volatile stocks. These are stocks that have a good growth pattern, but don't bounce around too much. These are usually stocks supported by a good earnings history and have a high probability of upward price movement. An investor is focused on a stock's growth characteristic and to do this he must look at the company's earnings and their future prospects. Since earnings only come out 4 times a year, he must look at longer duration charts.
Thus, traders and investors are normally looking for 2 different types of stocks. The wizard is the tool that finds them. For short-term we use candlesticks and default to 3 months and for long-term we use range lines and default to 10-years maximum if price history is available.
What is the difference between short-term swing trading and a day trader?
A third type of trader (see 1 and 2 above) is the intraday trader or sometimes called a 'day trader'. This is a person who is doing very short duration trades and is in and out of a position during the course of one day. An intraday trader must be watching price movements during the day and is therefore a slave to his computer. He has a short time to make a decision and must act quickly. Day trading can be stressful, because usually large leveraged positions are taken in an attempt to profit quickly. This involves increased risk and loss when the trade goes against you. Most day traders lose.
Since Best Choice is an end of day program, it is not designed to accommodate this type of trading. Best Choice is designed so that a person doesn't have to watch his computer all day and can have a job, hobbies, or generally have a life without being a slave to your monitor and stressed out over the markets.
How can I see a new stock or why do I see a letter entered twice?
If you have a licensed
copy of Best Choice, the easiest way to see a new stock is to just type in
the symbol on your keyboard. Then click the
A second way to see a stock is from a user list. The user list is located on the right side and you can click any stock to see its chart. If you have the demo, you are restricted to a limited database of stocks.
What is a user list?
A user list is a sub group of stocks that the user creates. You can either create them using the wizard or you can manually create a list and populate it with stocks. You can create as many lists as you want. When you delete a stock from a user list, you do not delete the stock from the database. The user lists can be created or deleted independent of the program's main database of stocks.
An example of a user list might be a list of the stocks that you own. It is suggested that when you create a list that you date it as part of the name. This is because when you have many lists, you know which ones are the oldest. You create user lists in the User Lists Manager (the magnifying glass at the right end of the icon bar).
How can I change time frames and what time frame should I look at?
On the icon bar, you have a dropdown time frame list box where you can choose from 1 month to all data. On any chart you can hold the left mouse down and drag it diagonally across the screen to create a white box that represents a time frame selected. When you select your own time frame then in the time frame list box, you will see "User def" for User Defined. When you select your own time frame, you can always change it back to the original "All Data" by clicking the dropdown list at the top.
On the long-term charts, the all data chart will show longer-term characteristics about the stock. For example, BBBY or NVR have consistent growth over a 10-year time frame, whereas most of the oil stocks show a cyclical price and earnings pattern. For the oil stock then, it depends upon what part of the cycle it is in. Click here for more information on our cycle charts.
For decision-making, you should look at the most recent time frame, maybe 2 years. Earnings only come out once a quarter and one earning report tells very little. With 2 earnings, you can "connect the dots" and calculate a growth rate. With 3 earnings, you can now see some degree of volatility. Consequently, you need at least 3 quarters, which is 9 months. So somewhere between 9 months and 2 years gives you a good picture.
Often, a stock may have had earnings losses in its past. Long red bars on the bottom identify the losses. Now they are starting to make money. You want to look from the beginning of the time frame when they started to make money. This normally shows a better relationship between the price and earnings. Currently, 1/8/2004, the stock OVTI demonstrates this principle. View it from July 2002 to the present. You will see a solid price to earning parallel growth pattern.
For short-term, we default to 3 months to evaluate the stock. It is helpful to select other time frames to see if the stock performed equally as well. For example, if the stock is excellent over 2 months, 6 months and a 1-year time frame, it is demonstrating that it has good trading characteristics and will most likely continue to have good trading characteristic. Stock picking for swing trading is very important. You need a stock with the right characteristics to be successful.
What are the three yellow and/or three green lines on the long-term chart?
The center yellow line identifies the average growth rate of the price of the stock and the center green line identifies the average growth rate of the earnings. The upper and lower yellow lines are called 'alert lines' and they alert us to abnormally high or low prices in relationship to the average growth. The green earnings lines do the same for earnings.
The quarterly earnings you show are not what I hear as being reported. Why?
When you calculate a P/E ratio, the price (P) is the current price and the earnings (E) are for the most recent 4 quarters. This tells you what the price is in relationship to one year worth of earnings. For example, if the P/E ratio were 10, then it would take 10 years of earnings at the current rate to equal the price of the stock.
We use what is called an "annualized quarterly" earning. This means that the current quarter is added to the last 3 quarters to give an annual figure reported on a quarterly basis. This tends to treat quarterly changes on a fairer basis (see long-term).
Another consideration is when to display the quarter. Since earnings are for a period of time, do you report them on the first day of the quarter, the last day, the middle day or when? Dial Data reports all the earnings on the first day of the third month of the quarter. This is their chosen time to report them and identify the quarter the earnings represent. We use this time as well. Thus, for example, when a company reports on July 15 that their earnings for the second quarter were 50 cents, then this quarter plus the prior 3 quarters are added together and displayed on June 1.
Why do you not have earnings for all stocks?
For some stocks, it is very difficult to get the earnings. A foreign company, for example reports their earnings in their local currency. This would have to be converted to US currency. Now, you have a currency conversion consideration. On which day would you choose to convert the currency? Remember, quarterly earnings are for a period of time.
My stock was $100 a year ago and today it is $120. Why wouldn't you show this be a 20% growth rate?
If you make $20 profit on a $100 investment in a year, it is 20%. This is a year to date method of calculating a growth rate. It takes into account only 2 days out of the year. Suppose someone had bought the stock 6 months ago at $400 and now it is $120. You would have a hard time convincing him that he had a 20% growth rate. Can you begin to see the problem with selectively taking only 2 days out of the year to calculate a growth rate?
What we do in Best Choice is that we use all the days of the year. This gives you the average annual growth rate. It is a more complex calculation that you would not want to do by hand. It also gives us a measure of volatility over the year. This helps us avoid taking one extremely high and one extremely low day to calculate a distorted growth rate.
What are candlesticks and why are they considered short-term?
Candlesticks are a visual representation of a daily trade history. We use them in our short-term analysis because they provide a better visual understanding of what happened that day. For more information on candle sticks, use this link to see the definition of candlesticks.
What are the 2 yellow horizontal lines to the right of a short-term chart?
They identify a 'decision day', which is a day to put on the trade. In the short term we use 2 orders: a buy stop and a sell-short stop. These orders are designed to put you in a trade in the correct direction a stock is moving. You are buying on a move up or selling short on a move down. The 2 lines represent the levels of these 2 orders and the values are shown in the table on the right. We call them "hash" lines.
Why are the yellow hash marks sometimes colored half blue or purple? The color indicates if there is a higher probability one direction or another. Blue indicates 75% probability the price will move in direction of the color. For example, if the upper line is half blue then there is a 75% probability the price will move up. If the lower line is half blue then there is a 75% probability it will move down. Purple indicates a 90% probability. Tests have shown that the indicators are right over 80% of the time, but it has no bearing on the trade. You enter both orders according to the program. Even though the projection is 90% in one direction, there is still a 10% chance it can go the other way.
Why do I sometimes see a white vertical arrow and a vertical line connecting 2 small horizontal lines to the right of a short-term chart?
The arrow represents that had you taken the trade on the decision day (see above), you would be long if the arrow is pointing up or short if the arrow is pointing down. If you are long, a small yellow horizontal line indicates where you went long. If you are in profits a green vertical line will extend upward to a protective stop. The protective stop will be a small green horizontal line. If you are in a loss position, the vertical line will be red and a small red horizontal line identifies your protective stop. If you had gone short, the yellow horizontal line represents the level where you went short.
On the bottom right of the short term what does the green "Excellent 3.33" or the red "Loser 0.33" rectangle mean?
We rate every stock for its short-term trading characteristics. We have 4 types of ratings: green is "Excellent", blue is "Good", yellow is "Marginal" and red is "Loser". These ratings are a result of a mathematical measurement of how the stock has been performing. We use a ratio of the total dollars won divided by the total dollars lost. An excellent stock is a stock that makes at least 3 times as much as it loses. For example, over a 3 month period of time, if you had 5 wins at an average of $2 each and 2 loses at an average of $1.50 each, the ratio would be (5 x 2) / (2 x 1.5) or 3.33. This would be an excellent trading stock. If on the other hand, you had 2 wins at an average of $2 each and 3 losses at an average of $4 each, this would give a ratio of (2 x 2) / (3 x 4) = 0.33. This is giving you a losing performance.
Any ratio under 1 is a loser and a rating between 1 and 2 is marginal. A marginal stock is one that you can make money on, but it is too much work for little profit. A good rating is between 2 and 3. Your work is less and your profits are more. Since you have a choice, the "best choice" is to choose only excellent rated stocks. A displayed excellent rating of at least 3 means that had you swing traded this stock and taken every trade in the displayed time frame, you would have won at least $3 for every $1 lost. We like even higher ratios, but this will give you a group of great stocks to choose from.
These ratings are designed to identify a stocks current performance. Most stocks continue to perform the way they have been performing. These ratings do not guarantee that a stock will continue to perform this way. Best Choice always uses a defined protective stop to let your profits run and cut your losses short. The exclusive Best Choice ratings are based on the results of using these protective stops.
Why don't I see chart lines or prices on my chart? We have set default colors for the chart background and lines or text that goes on that background. We have given the user the ability to change the colors of lines and text. If the user makes the lines or text the same color as the background, you will not be able to see them. For example, black text on a black background is invisible. In general, light text and lines on a black background or black lines or text on a white background is best.
Why is my Decision Day (DD) button grayed out?
The Decision Day button is only operable or enabled when you have a short-term chart opened.
On the short-term candlestick charts, the default for Choice is Aggressive. The other settings are All Trades, Average, and Conservative. I notice that when I select any of the other 3 settings, the values below it change. Please explain what all of this means?
All trades is the default and it shows every trade. Usually, the most profit occurs with this setting. The Aggressive, Average, and Conservative ratings restrict the risk levels of your trading. For example, if you click Conservative, the program will not show you a trade with over 5% risk of the value of the stock. Consequently, you are risking less but you are subjecting yourself to a higher probability of being whipsawed on both stops.
When you change settings, you change the entrance criteria for a trade. As a result, the summation of the trades is different. Especially, if you go to conservative many trades do not appear. When you change either entrance or exit conditions, you change how the program views the trades. The data box will show the instantaneous changes, but if you want to use the wizard to do searches based upon the new changes, you must re-index to apply the changes to all stocks.
What is Dial Data?
Dial Data (1-800-275-5544) is a division of Track Data Inc, and they are the main data supplier for Best Choice. They have the price and earnings histories and updating capability necessary for Best Choice to be current. When you open an account with them, they will give you 3 key pieces of information: a User Id, a Password, and a Charge Code. You must have all three to license Best Choice.
What is NT. Securities?
NT. Securities (1-312-542-1332) is a brokerage firm located in Chicago that is familiar with Best Choice type of trades. If a user has an account to trade with NT, the program has a hyperlink to place the trades.
Why do you have a 4-5 hour seminar following financial shows and is it necessary to understand the program?
The seminar is an in-depth study of the stock market designed to help traders and investors. It is open to both users and non-users. Most people who have attended have said that it was the best seminar on the stock market they have ever attended. We say, "we will take you from kindergarten to graduate school on the stock market". The first hour is normally on understanding long-term growth. The second hour is on understanding short-term swing trades. At this mid point in time, you will understand the criteria you want to use to find either great growth stocks or great swing trading stocks. Now that we know the criteria, we have to find the stocks that meet the criteria.
The remaining time is used to open the program and use the wizard. The wizard is our searching tool. We do some searches and show their results. We also show some of the other features of Best Choice and some of the special techniques that Sunny and Pete use. Finally, the accounting and the options segments of the program are explained.
It is not necessary to attend the seminar to understand Best Choice. We have a 2-½ hour tutorial that comes with Best Choice. It is suggested that you do attend to have a better understanding of Best Choice. Some people have come to seminars as many as 8 times and they say that each time they learn new things.
The reason why we do the seminars in conjunction with financial shows is that at our show booth there are a lot of people who get a little understanding of Best Choice and they want more. In order to fully explain market movement, it takes time. Sunny and Pete are willing to take their time to help interested investors/traders make money in the markets.
What is the 25% quick profit method?
The 25% quick profit method is where you are looking for volatile stocks, with a good earnings and price growth rates that for some reason are at their low extremes (>10). The closer to 0% the better and you are looking for a bounce off the bottom. This is an opportunity to buy with little risk. You can set your sell stop just below the bottom, in case you are wrong. You are looking for a 25% rebound very quickly. A number of Best Choice user like this technique and you need Best Choice to be able to see what level of extreme the stock is.
Does the accounting package work if you don't use NT Securities and use say Schwab instead?
Yes, the accounting package will work with any broker or account. It is an internal accounting of your trades. If you are looking at a stock and the program has designated a breakout, either up or down, then one button does it all. Based on the programs signals, it assumes you either bought or sold, it will record that security, on that date, a default number of shares, at the price that was suggested, and at a default commission. This information can be edited, but it provides a quick way to record your trades.
Why does my program seem to take a long time to shut down?
Most likely you have a long list in your User List, like the Nasdaq or NYSE. The reason it takes so long is because Windows has to unload all those 4000+ symbols from the list and from memory. Next time, when you close your program, have a smaller list in your Security List Box, and it will close the program down much faster.
How do I restore all the program options back to their original default values?
To return all settings in Best Choice back to original defaults, click File on upper menu bar and click "Restore all Program Defaults".
To return individual settings back to their original setting, click the green "Restore and Save Default Program Options" button. For example, if you have clicked the second icon, "Program Options", and you have selected the "Program Settings" tab, then if you click the green "Restore and Save Default Program Options" button, it will restore only the Program Settings. It will not restore other settings. The stop exits, for example, will not be restored.
Do I have to read multiple charts from your software in order to know what stock to choose, when to buy and exit? Or does it generate stock selection, buy & sell signals automatically?
No! This is why we built the wizard. First, you want to find the kinds of stocks you are looking for. The wizard does this for you (see wizard below). Then when you have the stocks, the short term portion of the program gives you the buy, sell and stop conditions.
Wizard Questions
What is the wizard?
The wizard is a searching tool within Best Choice to find stocks that meet your criteria. You can set price, volume, and short-term or long-term criteria to narrow you prospective stocks. There are more than 40 conditions to choose from. Long-term conditions will be identified by (LT), short term condition by (ST) and some conditions as identified by (B), apply to both long and short term.
Why do the stocks that I have in one of my user lists not reflect the search criteria I used from the Wizard?
Possible reasons:
1. You must re-index before using the wizard. If not the wizard will be using an older index that doesn't include today's data.
2. If you changed stop settings, initial order entry conditions, filters, or ratings, you have changed the dynamics of calculating trades. This will affect the outcome and ratings. A re-indexing will recalculate the overall performance of every stock based upon these changes.
3. If you sort a list based upon its price gain, earnings gain, extreme %, win/loss ratio or any other criteria that is based upon a specific length of time, we use the default time frames to calculate it. If you then look at a different time frame than the default on the chart, the figures in the list will not match those in the data box. For example, I do a search for trading stocks with a win/loss ratio above 3. In my search, I create a list and I see a stock that has a ratio of 7. I pull up the 3-month chart of the stock and also see a 7. I now change the time to 6 months and I still see the list at 7 and only a rating of 4 in the data box for that stock. It's because the rating of 4 is based upon a different data set. The text box reflects data from the chart, while the list above reflects the wizard search. Generally, if you see an excellent rating stock over multiple different time frames, you can be more confident that this type of performance will continue.
Download Questions
Why is my download from Dial Data not working?
Why am I getting Winsock errors during my download from Dial Data? Winsock is an abbreviated word that stands for Windows Socket. It is a Microsoft component that is used to connect one computer to another computer using the Internet. It is a component that Best Choice uses. If you have an error, this could be caused by a number of possibilities:
1. Your Internet is not connected properly or your service is down.
2. Your Dial Data account is not set up properly or you accidentally changed the server link to Dial Data (leave it alone unless we instruct you to change it). The account information and server link are located in Program Options on the Dial Data setup tab.
3. Dial Data maybe updating their computers and your access is not allowed. Sometimes this is done shortly after midnight EST and may last for ½ hour.
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